I I absolutely hate this stupid plan! I thought I signed up for something good for my yorkie but I was very wrong ! In September Went in for shots and he came out looking all over dosed!! The tech guy told me how I had to neuter my dog for his benefit and I said no he rudely yelled at me saying I was a horrible pet owner ! And he went about scheduling the neutering saying I had approved it I was so angry I decided to call that day to cancel ! The guy on the phone said I couldnt cancel until I paid off what I owed them !! after september I was charged 40$ from my account ! Too pay them back I called in ddecember trying to cancel again and the guy told me that january was my last payment!I called and after they charged me the 40$ for january they charged me and extra 35! For february I order to cancel !!!!!! IF YOU LOVE YOUR PET DO NOT WASTE YOUR MONEY OR EXPOSE YOUR PET AND YOURSELF TO HORRIBLE SERVICE !!!