This Christmas, Momo, our curious cat, ate a pompom and needed emergency surgery during an ice storm. Trupanion very quickly provided written pre-approval so we could go ahead with surgery knowing our insurance would cover the expensive procedure. Trupanion paid 80% of total cost of Momo's care without hassle or delay. The standard of customer service was perfect. I was always able to reach someone on the phone who could explain our options. Thanks to our Trupanion insurance Momo got excellent care and made a full recovery. This was my first experience with pet insurance and I am a very happy customer.