Good coverage but slow claims processing

Out of 10

The people at Embrace are friendly and helpful, and the coverage is comprehensive and includes conditions other companies exclude, but it takes a couple of months to get a claim processed. (I received word today, 11/27, that my claim from 9/25 has been processed.) When I asked why, the answer was that they are training new employees. However, I submitted two claims over a 6 month period, and the wait time was close to two months both times, so that answer doesn't seem sufficient. Still, I appreciate the level of coverage and would recommend the company on the basis of that.

Did you find this review helpful?
Claim Amount
$100 - $500

Labrador Retriever

Age of Pet
Under a year

Leave a comment

Enter the characters shown in the image.