Good coverage but slow claims processing

8
Out of 10

The people at Embrace are friendly and helpful, and the coverage is comprehensive and includes conditions other companies exclude, but it takes a couple of months to get a claim processed. (I received word today, 11/27, that my claim from 9/25 has been processed.) When I asked why, the answer was that they are training new employees. However, I submitted two claims over a 6 month period, and the wait time was close to two months both times, so that answer doesn't seem sufficient. Still, I appreciate the level of coverage and would recommend the company on the basis of that.

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Injury/illness
limping
Claim Amount
$100 - $500
Breed

Labrador Retriever

Age of Pet
Under a year

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