unsatisfied customer

Out of 10

We were given the name of this company from our breeder so we thought we would get insurance on both our dogs. They forgot to take out an automatic payment and when we had submitted a claim were told it was on hold because a payment had not been made back in November and this was now January. You send emails to find out what happened and put the plan on the client. Along with that, they informed me that they had not received any emails to cancel which atleast 4 emails were sent with a confirmation that it had been from their automated computer. Would not recommend this company to my worst enemy

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Claim Amount
$100 - $500

Bichon Frise

Age of Pet
Under a year

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