We rescued our x-racing greyhound Anngi in 2002 and headed straight to VPI with a cancer rider. She was 2 1/2 years old. For the first 8 years, Anngi only needed wellness exams, shots and had an occasional urinary tract infection. We were happy with very prompt, easy service and VPI checks. We considered this "insurance" for bigger needs, so the yearly checks were almost a bonus. When Anngi had an aortic thrombosis (blood clot) in May 2013, we never hesitated to visit a neurologist, cardiologist and had every blood test available for her. We lost Anngi 8-13-13 from kidney failure due to the clot, but I can say VPI helped us at the saddest time when you don't want to think about paperwork- I received sincere words, compassion and patience. We had 3 separate vets fax requested documentation for this complicated and long diagnosis, and within 10 days, it was all resolved. Yes we received half our claims back but mostly, we knew we did EVERYTHING available to help her, partially knowing we had VPI, but purely out of love.