My dog Ginger had two tumors removed in January 2014. I was very impressed with Healthy Paws communications letting me know that my claim had been received, what information was needed from my vet and follow up emails regarding my claim being processed and payment being sent. Ginger's procedures came to about $1,500. Heathy Paws had a check in my hands less than two weeks after her procedure. They covered the procedure as specified in my policy at 90%, less deductible. I was also impressed to get a follow up email asking how Ginger was doing (very we'll thank you and back to trail running!). It gives me great peace of mind having HP coverage for my pets. These days, even a relatively minor weekend trip to the emergency vet can be hundreds of dollars.