I will never take my babies to Banfield or use the wellness plan again. The wellness plan is a rip off. You are paying a monthly fee but you are still paying the vet out of pocket. I have been suspicious about the treatment they were giving my cat and dog. With my cat, they doubled her vaccines and tested her for heartworms that only dogs are tested for. With my dog, I spent over $300 dollars for a misdiagnosis. My dog has seasonal allergies and they kept telling me it was ringworm. After the third visit, I took my dog to his old vet and they properly diagnosed him. I originally went to Banfield because I thought I would save money with the wellness plan. Boy was I wrong! Never again!