Professional Staff and Quick Turn around

Out of 10

I am a relatively new customer of Embrace and shortly after obtaining my policy my Female Newfoundland became ill. I filed for reimbursement of the vet bills and received an acknowledgment of the claim immediately and was kept informed through out the process. Total time from claim filing to receiving the check was less than 6 weeks. Impressive.

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Claim Amount
$100 - $500


Age of Pet
1 - 8

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Posted: 01/09/2014
By: Laura Bennett,…

Thank you for the great review but 6 weeks from filing to payment isn't really the standard I would like us to keep - much too slow! The first claim does usually tend to go slower than others since we have to gather up the pet's medical history for the last year or so if we haven't got it already. That can sometimes take longer than we'd like but we're working on speeding that process up. Your next claim will go much faster now that we have all the info at hand.