We've been Healthy Paws Insurance clients for over 3 years. Our three dogs are all insured. We have nothing but positive experience with this company! I've done extensive research of all pet insurances before signing up with them. They're definitely offering much better coverage than other companies often promoted by veterinarian offices. Our claims are ALWAYS processed within two hours(!!!) after submitting via email. The customer service staff is pleasant and helpful. We never had any issues whatsoever. We'd highly recommend Healthy Paws Insurance to all pet parents who care deeply about their furry kids!!!