My dog, Brady, a Morkie, recently became ill. I had to take her to the vet while on vacation in Florida. She's my baby, and her health is of the utmost concern to me, and thankfully, the vet was able to give her fluids and meds to make her feel better. But, ooh boy the sticker shock of the bill. I was grateful that I had insurance. I submitted my claim and emailed customer service. They are incredibly prompt with response, and genuinely kind. They processed my claim within 2 days. I'm very glad I picked Healthy Paws, and would recommend them to anyone.