We have had ASPCA pet health insurance for our Shelby around 5 years now. Throughout the years we have unfortunately had a few claims which were processed promptly and fairly. The customer service agents take their time to explain the benefits and their communication is stellar! They give me the piece of mind of being able to get the best treatment for Shelby and not have to worry about if I will be reimbursed. Great service and completely worth every penny. I recommend them all the time to my friends and family.