5 Minutes late and cancelled

Out of 10

Terrible customer services I have 2 puppies enrolled in the wellness plan, as far as the doctor's appointment goes everything was ok... Until the day of the spay and neuter came, this rude, disrespectful male nurse didn't take my pets because I was 5 minutes late. He almost yelled at me "7:30 is 7:30 not 7:40" (5 minutes after I came in he showed up) At this point I am only waiting for my plan to be over and neither PetSmart nor Banfield have any more of my business I don't put up with that kind of attitude from anybody. Plus PetSmart is waiting months before taking off the shelves that poisonous food from China, that's how much they care for our pets.

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spay and nueter
Claim Amount
$500 - $1000

Labrador Mix

Age of Pet
Under a year

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