Excellent and timely customer service

10
Out of 10

Our 4 year old girl needed a series of tests to address implications of crystals in the urine. We are happy to say that she came through with flying colorsafter being very worried, and Healthy Paws processed the claim (initial claim made in the two plus years we have had our shih tzu and have had insurance) quickly and positively. Since the first claim requires all medical records to be submitted, we were so impressed with their service and their follow-up- they emailed to see how our girl was feeling after all of the tests! We can't say enough god things about Healthy Paws- they are first class in customer service!

Did you find this review helpful?
Injury/illness

Renal (kidney)

struvites/crystals
Claim Amount
$500 - $1000
Breed

Shih Tzu

Age of Pet
1 - 8

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