Before getting Truepanion for my puppy, I had another insurance company. I won't name names, but it starts with an "E." That company did everything they could to get out of paying for my pup's claims. After four different claims being rejected I switched to Truepanion. Not only do they pay for the claims, but their customer service is very good. I just submitted a claim last week for my dog's $2,000+ surgery. They've already emailed me that they are processing the claim. I can't recommend them enough!