We have Pet Plan policies for all 4 of our Cavaliers and we are very happy we chose this company. Recently our Laurel was diagnosed with grade 3 luxating patellas on both of her hind legs. We submitted a claim for the office visit when the diagnosis was made as well as a request for pre-authorization for surgery. Approval was given quickly and she was able to have the surgery within a couple weeks of the diagnosis.
It is now 4 weeks post surgery and Laurel is recovering as hoped. PetPlan promptly settled our claim so we have no worries concerning her $2000.00+ vet bill. It was paid in full about 3 weeks after surgery.
This has always been our experience with this company. Every other claim we have made has been handled just as promptly and we have always been pleased with the service.
As an added bonus, the representatives, whom they refer to as Happiness Managers, are cheerful, polite, and sincerely strive to see that the pet and the pet parent receive the best. We heartily recommend PetPlan.
Cavalier King Charles Spaniel