The service we have received from Healthy Paws has been exceptional. We purchased a policy for our new puppy, anticipating that the active lifestyle we envision for her could lead to an injury at some point during her life. We weren't expecting her to be attacked by another dog at 10 weeks of age, nor were we expecting that she'd require neurosurgery to heal her wounds! She spent over a week in 2 different ICUs and continues to require prescription medication as she heals from her injuries. We had only held our policy for 18 days when this occurred and there were no questions asked. We've received prompt, efficient, and kind service from the staff at Healthy Paws. If only human health insurance provided the same level of care and service! I highly recommend this company to those looking for coverage for their pet. The cost of the premiums is quite reasonable and as I've said, the coverage is excellent.