claim experience positive but slowing processing

Out of 10

I have been a great fan of embrace. The staff are lively, the claim process easy and transparent and I like the 80% of billed services rather than a specified coverage amount. However my experience with recent claims have been that they have been processed and reimbursed much slower than in the past. The most recent conversation I had with the staff indicated that this was because they were very busy and were training new staff but I think they should be held to a standard of a quicker response time

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Skin problem

tumor removal
Claim Amount
Under $100

Bernese Mountain Dog

Age of Pet
1 - 8

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