My claim took a little longer to process; it was my first, and vet records had to be forwarded not only from my vet, but also from the shelter that had cared for my dog prior to her adoption. I was prepared for the delay because the website clearly provided this information in the FAQ. I have to admit, after hearing stories of frustration about pet insurance in general, I was not quite convinced that it was a worthwhile investment until the reimbursement check actually arrived!
Thank you, Healthy Paws, for not discriminating against older pets. Princess and I are very happy to have you on our side!