Healthy Paws has been great for us! Denali was diagnosed with a problem in her front legs which required surgery. We have completed the first of two surgeries to correct the problem, and in a couple months will be going through her second. So far Healthy Paws has been amazing. We send in the invoices for whatever she needs, and within the same day we get an email letting us know it's being processed, and then another email, usually later that same day saying it is completed! There have been no coverage issues, everything is exactly as it was described! Even after her first surgery, I got an e-mail a few days later from Tim with Healthy Paws just to ask how Denali is doing. It felt like very personal service. I would suggest Healthy Paws to anyone and everyone who gets a pet.