Our rescue dog developed weakness in her hind end and began turning her knuckles over when walking. An MRI revealed she had lumbosacral disease. Her symptoms were caused by compressed nerve roots in her spine causing a tremendous amount of pain. Embrace was quick to approve the precertification for an MRI. Surgery was required to relieve the compression. Embrace sent us their portion of the reimbursement very quickly. If we did not have Embrace we could not have provided the care our dog so desperately needed to relieve her pain. I also can't say enough about the customer service. The Embrace staff is always very friendly and ready to help.