My 6 year old Golden Retriever tripped in a hole while running and popped his hip out of place and tore his ACL. Healthy Paws was so extremely helpful during this whole process and would always keep me in the loop through emails or phone calls. I would always get notified when they received my paperwork or if something was missing. Once everything was processed, I was shocked to see how fast my reimbursement check came in the mail. I could not be happier with their amazing customer service.