I've never had pet insurance on my pets before. After a bad experience with the loss of my 15 month puppy I figured I would give it a try. I couldn't be happier so far. Their premiums were a fair cost but what sold me what their wellness benefits. They practically pay for themselves. Embrace processes their wellness benefit claims fast. I just fax over the paperwork and I receive a check in less than a week; usually within 3-5 days.