I was recommended Healthy Paws for my first pet by my vet. Unfortunately I did not get it right when he came home as it took about 10 months before I decided to go with Healthy Paws. I am so glad that I am now a member and they insure my French Bulldog, Henry. They are super responsive for when I submit a claim within 1-2 days or less do they review and handle my claim. Recently Henry had multiple claims within a week of each other and Jen, the Customer Care & Claims Mgr reached out to me via email to check if Henry was doing okay since they had seen many claims. Why doesn't a human insurance company do something like this? I was so taken by surprise how much that Healthy Paws CARES about its customers and insured pets. I am really impressed with their customer service and just overall business model. I have highly recommended Healthy Paws to new pet owners and existing owners too.