I have two Siberian Samoyeds that experienced some very bad luck and major injuries that required surgeries. Pet Plan covered them all and had my checks to me within the 10 day time period. The customer service is extremely informative and very helpful about the process. Depending on your needs, this insurance states all their policies/coverage up front and provides you with all the support a "pet insurance company" should cover. Unlike the other insurance company I left to come to pet plan. They covered NOTHING. Pet Plan is fair, and truly exceptional with their services! Also- their claims are easy to read and straight forward. It was such a relief to know my vet expenses were covered. Thank you Pet Plan! You are all AWESOME! Bear and Blu thank you too!