We have denied your claim

Out of 10

This is the answer I got with every claim I put in. They claimed pre-existing condition. My dog had Ghiardia as a puppy and one year later I took her to the vet because she was lethargic and had loose stool for days. They denied the claim saying it was a pre existing condition from the upset stomach caused by parasites. I sent in a letter from vet exlpaining she tested negative for a parasite another month goes by and they are still reviweing trying to find another excuse not to pay. DO NOT GO WITH TRUPANION

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Claim Amount
$100 - $500

Mixed Breed

Age of Pet
1 - 8

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Posted: 07/23/2015

I just got Trupanion and had the same Giardia issue with my puppy. If you can prove that the Giardia was resolved, they will not claim it as a pre-existing condition. Good luck with this in the future if you're still with them or if you're with another company.