Should have been reimbursed for $1800 in vet services. Watch out for that 14 day restricted period at the beginning of a policy even when you have the insurance before you actually adopt the animal. Claims are per incident, not annually- not like human healthcare.
Also if you have continuous vet bills that span past a policy renewal date, they count it as a separate claim after the renewal date. Thus you must meet the deductible again for that incident before they will reimburse. So you could, as I did, have to meet the deductible twice for one incident - way to squeeze more money out of paying customers.
Called on all my issues and not once got any concession or consideration. Wasted $200-some dollars in one year for this, if your dog is on the brink of dying insurance - to meet the deductible for every single incident....and sometimes meet the deductible twice for one incident.