Rotten service. They are all about up selling you so they can make extra money. Don't be fooled into buying the yearly plan because they will be charging you more. One example is them selling us pain meds that they said our dog must have. It was a large bottle that cost almost $10. When we got home I opened the bottle and it was one pill cut into 4 pieces. I looked up that medication on petmeds and you can get 100 pills for $13. Thats 13 cents each. Banfield is a rip off. They also wanted to pull some of my puppies teeth when she was getting spayed for over $100 dollars each. We took her to a different Vet. and he said her teeth were just fine. It was just another up sell. Glad we said no. That is just one example of many. We still have about 7 months left on our plan but our dog will never walk through those doors again. Beware, you have been warned.