Bryn W. was very courteous, knowledgeable and helpful. She answered my questions in a timely fashion and explained to me that our dog's periodontal issues were unfortunately not covered under the policy but also offered options and suggestions which I truly appreciated--She genuinely cared about helping us. I also mentioned to her how much I have enjoyed Pets Best monthly newsletters. For this Pets Best gets a 10 out of 10. Not like any insurance company.