If you want to add Wellness to your policy, they will not want an email from you. You need to call and contact them 10 days before the expiration. When I emailed, I was told I can do it by email. Later I was I had to call. I did both and still Wellness was not added to my policy. So I had to wait another year. It's been almost year and I got a notification via email that my policy will be renewed and when I responded about adding my Wellness, I was told, to call 10 days before the expiration date. When I asked Pet Best (Pet Worst) if they can be reminder because it's suppose to be exactly 10 days (including weekends or not), we went around and around, email them, call them, etc. I cancelled my insurance. I won't recommend them!