Healthy Paws has so far come through with everything that they have promised with no hassle. My poor dog is suffering from joint problems despite being a young dong that may be immune mediated, and has needed many tests. Needless to say, these tests are not cheap. Healthy Paws has so far paid exactly what they promised when I signed up. A $100 yearly deductible and 90% of bills. They don't cover visit fees, but they stated that when I signed up.
I am not rich by any means, nor want to order up every test in a blind panic, but I do want my dog to get better and using Healthy Paws has been extraordinarily good at easing my mind when it comes to my little dog.
When my vet was delaying getting records sent to them, their customer service called me personally and offered to call the vet to get them, and did! I am very pleased with their consideration. Their forms are clear and simple, and it is easy to contact them.
So far I would highly and wholeheartedly recommend them to any prospective dog owner. I hope they continue their high level of service in the years to come.