concern about Best Pets Insurance

Out of 10

I was always happy with Best Pets Insurance company. They are quick in sending reimbursement, they are excellent in communicating back regarding any issues, problems. They are knowledgable about issues and very efficient with benefit information provided to the customers.however, I do have a big concern:
After being insured with them for 9 years, all of a sudden my insurance rate DOUBLED from what I used to pay. My dog got a diabetis and needs insulin. I would love her to be healthy, but she is getting old (what can I do???). I was anticipated that my insurance company will back me up for all the years I paid money to them. Oh, well.... I got a letter from Best Pets Company stating that effective next month my rate is double. When I called the company to clarify this letter, I was told: "your dog is very costly to us, therefore, your insurance is doubled. Not only it was doubled, I was told that I can't make any changes to my insurance policy either. It either what i have now - or nothing at all. This is very very upsetting to me, as I thought, that my insurance company is not going to stand behind me and when my dog conditions are detoriated I feel that there is no understanding and support from this company

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increased cost (dobule!)
Claim Amount
$100 - $500

Bichon Frise

Age of Pet
Over 8 years

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Posted: 03/05/2014
By: Cindy

I had a similar situation...ours premium doubled due to a new underwriters evaluation of the old AFLAC policy. Apparently they weren't charging enough? I was shocked. You should be able to make changes to your policy. You can't upgrade the policy but you should be able to downgrade. Definitely discuss a higher deductible or or less coverage. Like you, I'm stuck because of pre-existing conditions. I have one pet I took off immediately and he's under a new insurance now. So far so good. good luck to you!