The service I received was fantastic. Within 5 business days my claim had been reviewed and I received a personal call from Carolyn at Pets Plus Us. The first thing she asked was how Sadie was doing. It was an emotional call. I was upset because my dog was sick and hearing the compassion in her voice made the situation less stressful. We then discussed the submission and coverage and that she was issuing the reimbursement that day. She even gave me reassurance that because Sadie had insurance at the time of the incident if future incidences occurred I would still be covered. The coverage was exactly as purchased. And there were no hidden surprises. Thank you Pets Plus Us!!
Bernese Mountain Dog