Recently, I adopted 2 cats from the humane society, and was told that I would have pet insurance coverage with PetCare. Both of the cats had been treated at the humane society previous to their adoption, and were immediately sick upon getting them home. I had a veterinarian look at them, and ended up paying over $600 for their treatments. When I went to make a claim with PetCare, I would be making long distance phone calls, and be put on hold for an extended period of time (sometimes 45 minutes), just to find out what the policy numbers where that we assigned to the cats. Once I made the claim for the cats, I was told that it was not going to be covered by the PetCare plan (either because it was a "pre-existing conditions" or that the coverage that I was given (by the humane society) did not cover their issues. Needless to say, PETCARE SUCKS!