Not Quite Good

Out of 10

Our dog was injured with a result of broken bone.Before Trupanion was willing to pay we had go through a lot of hoops. One of them was their question about our dog being spayed, a dog which was only about 12 weeks old that time. They had her birthday data so why an employee spent time to call us.

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Claim Amount
$100 - $500

Rhodesian Ridgeback

Age of Pet
Under a year

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Posted: 01/07/2014

Hello Tibor.
When all first claims are filed, we gather every pet's past medical history. This is to ensure that we're processing claims correctly, and is also the most efficient time to gather those records to have on-hand for the future.

Because it's become very common pets to be spayed or neutered at a very young age, we make sure to ask every pet about it to be sure we have accurate information and complete records.