My pet had tumors on his side, in his mouth and on his leg. Concerned with them being cancerous, with my pet insurance having the flexibility to have them removed was comforting. My two claims were handeled within three weeks of submitting and most of the fees were considered reasonable and therefore, reimbursed at the 90%. When reaching out with questions, I have found the ASPCA folks to be very friendly and helpful. I would highly recommend.