Responsive/Excellent customer service

10
Out of 10

I hesitated to purchase pet insurance, but after talking with the caring representative from Trupanion I bought it for both of my puppies. I am certainly glad I did. I had a large claim within 4 months. They handled the claim so efficiently and expediently. I am sure having a vet that knows what insurance companies need helps them as well. I had another incident which Trupanion responded to so quickly. Seriously, I wish most of the companies I work with that handle paper work-billing were half as responsive, efficient, and concerned about providing customer service as Sarah and the others at Trupanion are.. I have been so impressed by their knowledge and compassion. Usually you tell 1 person when you are happy about service and tell at least 13 when dissatisfied. I want everyone to know and experience this type of caring service. I am grateful to the Vet student that cares for my "kids" for recommending this company to me. Wow! Just nice people to talk to that listen and care about animals.....

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Injury/illness

Ear Problem

Claim Amount
$100 - $500
Breed

Australian Shepherd

Age of Pet
Under a year

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