Our Pug had a very healthy life until this recent incident. It turned out to be very serious and he needed surgery to remove his gallbladder to save him. The days following the surgery he experienced one complication after another and was moved to an IC unit. He received the best care and we got to take him home. The claims were filed and we received confirmation within a day. They kept us informrd while waiting for our vet to send his health history. Within a couple days we received the checks in the mail. They are a company who has compassion for your pests with the upmost integrity. Truly refreshing, we highly recommend this insurance company, they have reasonable rates and excellent coverage.