We rescued our pit-greyhound mix several months ago and for the first time, decided to get pet insurance. The experience so far has been absolutely fantastic! Our by acquired pneumonia and we have had several visits to the Animal Medical Center in NYC. Great facility but expensive - thank goodness for Healthy Paws! They have been incredibly responsive and so helpful to ensure that our first claim was processed as quickly as possible. The follow up claims were processed even faster. Their representatives respond directly to emails, and quickly - it was hard to believe the personal attention given. The coverage is great and compared to the premiums I would have paid with other companies, Healthy Paws is also one of the most affordable without question. We feel very lucky to have found them. We have no complaints at all and highly recommend them!