Let me start off by saying I have tried multiple pet insurance companies in the past and Healthy Paws is the best so far. Before I even signed my dog up I spoke with a representative at Healthy Paws to discuss what's covered and whats not, I was surprised that they pretty much cover everything except the actual Dr. visit charge or their annual shots which was ok with me. They also have no limit of coverage per incident per year which is very hard to come by, usually it's $5K or $10K per year at other pet insurance companies. This was my second claim which is faster then your first claim because on your first claim they ask for your pets medical records and they review them and then process your claim but even that took only about 8 or 9 days. I had taken my dog to the vet for an emergency visit which was about $1K and they did follow up testing which involved ultrasounds and scoping which was about another $4K it didn't take but about 3-5 days for them to process the claim and mail out a check which covered about $4,300 of the $5,000 it cost me up front. After the claim was finished they even send out a warm email asking how he was feeling and to give him a hug from them. There customer service is excellent and they are a 5 star pet insurance in my book. I have not had the best of luck with my dogs in the past and I have spent a fortune on them because of other insurance companies always trying to give you the run around not like Healthy Paws.