You can trust this pet insurance - peace of mind

10
Out of 10

What I really liked about this pet insurance was they asked for all the pet's medical history when you purchase a policy. Then they issue a statement of coverage which clearly defines what is a pre existing condition. Some conditions might only be temporary, and you can request a review of that after a certain amount of time. In my case, my puppy had some red lesions around her muzzle from play biting with all her littermates, so skin conditions were a pre existing condition. After 6 months, I called in and they asked for my dog's medical history and had the pre existing condition removed as an exclusion.
So far I've submitted claims for $100 for a runny nose, $200 for a urinary tract infection, and another $200 for some behaviour issues and to get a referral from my vet to a dog behaviour therapist (which would also be covered I believe). All have been paid quickly, no hassle. Cheque received within two weeks.

Did you find this review helpful?
Injury/illness

Bladder

behaviour
Claim Amount
$100 - $500
Breed

Bulldog

Age of Pet
Under a year

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Posted: 06/01/2014
By: Randy Valpy - …

Hi Dan, thank you very much for your kind review. When we created Pets Plus Us we did many things differently than our competitors, one of which was to underwrite at time of purchase versus at time of first claim, which is what the majority, if not all of our competitors do. We feel it's important to advise our customers of any preexisting conditions that won't be covered at the onset versus months or years later when the first claim is made. While I see that you have made a few minor claims for your bulldog, I hope that she is healthy now and that you are enjoying her companionship. In the future if I can ever be of any personal assistance to you please don't hesitate to contact me at randy.valpy@petsplusus.com or at 905-247-5401 (direct line). All the best to you and your dog. Randy