Our pup recently visited the vet for a vaccination booster and then visited for another vaccination booster and a sick visit - a total of three claims. The vet submitted the forms on both occasions and, for the second visit, submitted both wellness and sick visits together. Embrace sent an email to me and politely told us that wellness and sick visits should be submitted separately. On reading that sentence in the email, I sighed, figuring that I would have to resubmit. But to my surprise, the email continued by telling me that Embrace separated the claims, and I would receive separate emails for each claim. I didn't have to resubmit anything. It is a pleasure to deal with a company that makes paperwork easy. All three claims were handled promptly. Kudos Embrace!