My dog Codey had a sudden illness. He was happily running in the yard and then I heard him cry out. Looked him over, but didn't notice anything. Over the course of the next 24 hours, his condition deteriorated. By morning he wasn't drinking water or eating and could barely move.
After several tests and blood work, the vet determined he had somehow hurt his back/spine. Long story short, PetPlan came through and reimbursed me for the test and blood work. A claims officer even called and expressed great concern for him and reassured me. I am very pleased with how the claim was handled and how quickly I received my reimbursement.