My german shepherd puppy had a severe bout of gastroenteritis which required emergency care and a stay in the pet hospital for several days. Embrace handled my claim and kept me aware of its status. All in all a good experience especially considering this is the first time I had ever purchased pet health insurance. Embrace paid exactly what I anticipated they would. While I hope I do not need to use the insurance again, I have peace of mind knowing it's there. I would highly recommend Embrace to any others looking for pet health insurance.