Megan Isom really helped me this week by clearly explaining what's required for pre-certification for procedures my cat may need tomorrow, providing the pre-certification form quickly, following up with the vet when I wasn't able to obtain the necessary information from them, and turning around the completed pre-certification within hours. She also called me to make sure I understood the process and was compassionate. My kitty is being examined for cancer, and I was able to get pre-certification for an expensive procedure that may occur over the weekend. What I can't stress enough is that Megan was both compassionate and fast - and the coverage is available. Thank you!