I am a employee at a veterinary clinic which whom offers trupanion to clients. My grandma made a claim on her 30 day free trial because her 12 month old lab was diagnosed with salmon poisoning and giardia. This being the first time it happened she thought she would be covered. What the representative didn't tell us was they ask for records over and over again and come up with any excuse as to why you shouldn't be claimed. I.e. adoption papers, more records, records weren't fully received. Also the employees for trupanion are very disrespectful to veterinary employees like myself when we are trying to make our clients happy and getting then their money back. It has been 1 month and still no money has been returned. Trupanion is a scam and shouldn't be considered "pet insurance" do not sign up for it! This is coming from a employee who has been disrespected by the company!