So my 2 year 75lbs dog Moses injured his knee and needed surgery. I got the forms the insurance sent, the vet filled them out and in 1 week we got the approval :) Moses went for surgery last July 11, 2013 and yesterday we got the reimbursement check for the surgery which was $2700 ....they also paid for the first visit and a follow up.
We are very very happy with how fast they process the claims. They send you emails with updates and they are always very nice.
Moses injured his other leg few weeks ago so I hope everything goes the same way...will see.
Good job pet plan...we are very happy and Moses is recovering well :)