We purchased VPI insurance the week we brought home our 8 week old French Bulldog puppy and have now had the plan for about 1.5 years. Since purchasing the plan we have filed several claims, ranging from a corneal ulcer to loose stools to the ingestion of a foreign object. The reimbursement is always very speedy, and if for some reason VPI does not cover a particular procedure/test they are very clear about explaining why. We've also called VPI a few times with specific questions and their customer service is fantastic - knowledgeable, friendly and thorough. Because we have VPI coverage we do not hesitate to bring our dog to the vet if we think something is wrong and this gives us total piece of mind. I would highly recommend VPI.