Out of 10

I had this Insurance for my two kittens.The very first time I filed a claim for the small amount of $60.00 I received an Email from Pets Best that I didn't fax over the claim properly.The customer service rep. told me all the documents were filled out properly but the corner of the receipt and the Dr.Diagnosis was overlapping.I was looking at my copy when she was explaining this to me,and you could clearly see everything that needed to be seen.I needed to resend every thing this time by mail.I get a notice after I mailed itstating they are closing the claim out.I call again stating its been 2 weeks.The Rep. tells me when they receive the paper work in the mail Pets BEST will reopen the claim and pay it.I then receive a notice two days later stating that Pets Best can not pay for the service as for the Dr. needed to give an ideamized invoice not check marks next to the break down to as what exactly the Vet. did in the examination.I called again and told them Pets Best had every thing they needed to pay this claim.Pets Best had a claim form filled out properly,they had a copy of payment,they had a itamized invoice by the Vet with a Diagnosis and the treatment plan.I ask that Pets BEST please cancell my plan.They did so the next day and withdrew money out of my Bank Account.I am so shocked and very disappointed with Pets Best Insurance.I was really hoping this would work out.Please think twice about using this Insurance.My first claim for $60.00 which means PETS BEST would have

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Claim Amount
Under $100


Age of Pet
Under a year

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Posted: 07/15/2013

Hi Laura, we're sorry your claims experience with us didn't meet your expectations. We accept new and updated claims by fax, email or mail, whichever is most convenient for you. We also send email updates so you always know the status of your claim. In addition, our How to File a Claim page offers helpful hints to ensure we receive everything we need to process your claim quickly.
Our records show we've recently been in touch with you, but please call our Customer Care team at 877-738-7237 if we can be of further assistance.