Out of 10

I obtained this insurance to help off set any of Sadies doctors visits. Considering I paid over 700.00 to have her covered and extra paid out for well visits to find out that after one visit I used up my benfits is not acceptable. Considerating my bill was $458.00 and you only covered less than 50% I thought it would be better coverage than this. I was also told in the agreement that a check would be sent out in 7 to 10 days. Only to find out this was a false statement. My check won't arrive until the 26th day. I am not sure that I will be renewing next year. I will wait and see how the rest of the year goes.

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well visit/check up
Claim Amount
$100 - $500

German Shepherd

Age of Pet
1 - 8

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Posted: 08/12/2013

Cheryl, sorry to hear our communications have not been clear. Your one invoice has been split into two claims - one for wellness, which has been paid, and one for illness, which is still being processed. Since it's your first illness claim, it takes a little longer to process as we have to gather all your health history but we'll get that out the door asap once that's in hand.