Saffy had been having a recurring digestive issue for a couple of years and no one could figure out what was wrong. Finally they realized it was Addison's Disease which is totally treatable! It took $1500 to figure it out and I was stressed about money! Brad at Pets Best was amazing. There was miscommunication between my vet and Pets Best receiving the correct invoice that they needed. Brad got into direct contact with my vet and solved the problem. I had my money back within two days of the problem being solved! It was amazing. I love Pets Best and Brad!